Refunds

Last updated: September 2026

The family unlock is a one-time purchase made through Apple, which means Apple, not us, processes payments and issues refunds.

How to request a refund

• Go to reportaproblem.apple.com and sign in with your Apple Account.
• Find Pocket Piggy in your purchase history and choose "Request a refund."
• Apple decides these requests under their own policy and usually replies within a few days.

If something isn't working

If the app isn't doing what you expected, email support@pocketpiggy.app first. Most refund requests we hear about turn out to be something we can fix, and we'd rather fix it. Tell us what happened and what device you're on, and we'll get back to you.

Restoring a purchase

If you've unlocked the family and it isn't showing on a device after a reset, a new phone or a reinstall, open Settings in the app and tap "Restore purchases." Your unlock follows your Apple Account and is shared through Family Sharing, so there's no need to buy it again.